Troubleshooting Guide

Frequently Asked Questions

• I can’t connect to the Digital Showroom with my handheld iPad, what to do?

  Check if you’re connected to the correct WiFi network (do not use mobile internet or the guest network).

  Check if you are trying to connect to the correct Digital Showroom (the Digital Showroom number (e.g. DS1) followed by your country code (e.g. NLD) and location (e.g. MUN))

  Tap the airplane mode button on the iPad. Turn it on and off. This resets the network protocol name list and allows you to connect instantly.

• I still can’t connect with the Digital Showroom, what to do next? 


  Restart the Sales App on your handheld iPad, this often fixes the problem. If restarting the app does not work, please contact IT Support (if available).

• One of the Digital Showroom screens is not working or is not displaying “ready to connect”, what to do? 


  Please contact IT Support (if available), they can remotely reset the screen.

• There is no sound when the video plays, what to do?

  If there is a soundbar underneath the middle screen, it should permanently be switched on whenever the Digital Showroom is in use. If this is not the case, please contact IT Support (if available), they can switch it on for you.

• My images/videos are not updating and remain to show the old version? There are some cases where the content of the apple TV might not update correctly to the latest version. In this case we advice you to first clear the cache of the digital showroom to see if that resolves the problem. 1. On the Apple TV remote, press the Play/Pause button 2. The information screen of the Digital Showroom will open, next select "Clear Cache" 3. After selecting "Clear Cache" you will be promoted with a confirmation, select "Delete" 4. You've successfully cleared the cache, all images and videos will be redownloaded once their respected screen have been opened.