MFA Error Messages

This pages shows the possible error scenarios that shows up in the application when the MFA is enabled. And the solutions for them.

A MFA Authentication can fail for a variety of reasons. Below are some of the errors which will be displayed in the app

When Touch ID or Face ID are not available on the iPad, the following message will be shown.

TouchID/FaceID Not available

Your company has MFA turned on. TouchID or FaceID is required to access the SalesApp and collections. Please use an iPad that supports this feature

It is then not possible for the agent to continue to use the application. The only possible solution is for the agent to use a newer version of iPad which supports Touch ID or Face ID.

Authentication Failed - Biometrics not Enabled

If an agent has turned off his TouchID/FaceID the following error message will be shown.

Authentication Failed

Biometrics must be enabled to access the SalesApp. Please enable this in settings

The agent can continue using the application by turning on Touch ID or Face ID in the iPad settings. If the agent does not turn on Touch ID or Face ID, it is not possible for the agent to continue to use the application.

If the agent fails to authenticate the MFA, the following message will be shown.

Authentication Failed

Your authentication failed, Please Try again

The agent can retry the authentication to continue to use the application. If the agent keeps fails to authenticate, it is not possible for the agent to continue to use the application.